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Client notice

The following notice gives general advice regarding the Corona virus, your visit and the precautions that we are taking

This Notice

The information on this page has been provided to inform and update all visitors to our premises. As with many businesses, we are continually monitoring the situation with coronavirus and shall update this page in line with the advice given by Public Health England.

Is the salon open?

We're really pleased to announce that we shall be reopening our salon from Monday April 12th. A big thanks to all our clients. Your continued support throughout the many lockdowns has helped more than you could have imagined. Whilst we have suffered a few battle wounds, we are all now eager and ready to make a fresh start.

For those customers that would still prefer to place product orders remotely, we shall continue to accept orders by phone or email. All local orders will benefit from free and prompt personal delivery. To arrange your order, please call Lisa on 01732 746111 or email us at

What are your opening hours

Following lockdown, our opening hours will resume as follows:

Monday 9.30am - 5.30pm Tuesday 9.30am - 8.30pm Wednesday9.30am - 8.30pm Thursday 9.30am - 8.30pm Friday 9.30am - 5.30pm Saturday 9.30am - 5.00pm SundayClosed

Is Entry Restricted?

On arriving at our premises, we would ask that you wait to be seen at the entrance, maintain social distancing and delay entry if requested to do so. For our joint safety & wellbeing, all clients are required to have their temperature checked on arrival, this will be discretely conducted using a digital, forehead non-contact thermometer. Whilst you are waiting, we would ask that you make use of the automatic hand sanitiser situated to the left of the entrance and sign in using the government Track & Trace App

When should I not visit?

If you are planning on visiting our salon and are showing symptoms similar to those associated with the virus (for example: fever, cough, breathlessness) or have been in close contact with individuals that have been exposed to the virus, we politely ask that you postpone your visit and instead to immediately contact your local health authority or Doctor for further advice and instruction.

For further information, please refer and adhere to the advice given by your local health authority at the following link:

Do I need to wear a mask when visiting?

As you will be aware, face coverings are now mandatory in all social and retail environments, but don't worry if you don't have one, one will be provided. We would ask all clients to carefully maintain social distancing throughout the premises by observing instore signage and adhering to the floor markings provided.

Thanks for your patience

We're all ready to go, but it might take a while to get going. Due to demand, you may be waiting longer than we would like.

Can I visit as part of a group?

Due to the current social distancing and the limited space available, we would ask that only clients that are prebooked attend. Should you not have a booking, then the retail areas are available to browse, so long as the guidelines can be followed. Unfortunately, we are unable to accommodate children within the premises until further notice.

Do you still take cash?

As with other retailers, we would prefer to take payments by card, however yes, we do still accept cash.

Have your prices increased?

Like many businesses, it has been necessary to increase our standard prices by a small amount on a limited selection of items. Due to the additional measures that are required, some treatments are subject to a small surcharge. Our limited surcharges are: Facials and hot stone massage - £5.00, manicures & pedicures - £1.00. If applicable, surcharges are limited to one per client per visit and shall be removed once the government guidelines allow a relaxation of the social distancing rules.

Can I extend my Gift Card?

All Gold Gift Cards have a two year expiry, however should you need to extend this, then simply let us know and we shall be happy to arrange an extension.

What treatments are available?

We are happy to announce that all treatments are now available and that no restrictions apply

What precautions are being taken?

In order to ensure the safety and wellbeing of our customers and colleagues, we have initiated a range of precautions to ensure everyone's continued welfare.

Hopefully, the following measures will improve your comfort and offer added reassurance to all of our clients.

Our Premises

If you're a regular client, you will notice some changes when visiting our premises. In order to minimise the risk of contagion, we have been extremely busy ensuring that all possible precautions have been taken.

Prior to reopening we have:

  • Conducted increased maintenance and renewals.
  • Commissioned professional deep cleaning throughout.
  • Separated workstations to allow for social distancing.
  • Installed face to face perspex screens.
  • Installed hand sanitizer stations.
  • Implemented new customer flow procedures.
  • Scheduled increased daily cleaning regimens.
  • Installed new flooring within treatment rooms and public areas.
  • Added fresh decorative surfaces to most areas.

Our Staff

Following the extended lockdown, our team are well prepared to cater for working within the new restrictions.

In order to minimise the risk of transmission during treatments, all therapists shall:

  • Conduct their duties to new guidelines.
  • Serve only one client per treatment duration.
  • Be allocated and responsible for their own rooms and equipment.
  • Wear face shields, aprons, gloves and face masks.
  • Ensure that clients are provided with face masks.
  • Use disposable & sterile tools and single use items.
  • Have sufficient time between clients to maintain a sterile environment.
  • Understand the rules for social distancing and potential risks.

Need to Contact us?

For bookings, cancellations or just to make contact, please call us on 01732 746111 or email on

For your peace of mind

During your visit, please be assured that our business is taking all possible steps to minimise risks of contagion. In addition to the daily cleaning procedures offered by our independent contractors, we have implemented enhanced cleaning regimes within our premises.

We shall continue to respond, as required and will take all necessary precautions to protect the welfare of our clients and staff however, we respectfully ask that all customers observe high standards of personal hygiene whilst visiting our premises.

What precautions should I take?

There are simple things you can do to help prevent the spread of the virus, including:

  • Wear a face mask during your visit and maintain social distancing rules.
  • Covering your mouth and nose with a tissue or your sleeve, when you cough or sneeze
  • Putting used tissues in the bin immediately
  • Washing your hands with soap and hot water regularly and using hand sanitiser gel
  • Trying to avoid close contact with people who are unwell
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.

Wash and Sanitise

For your convenience whilst visiting our salon, we have placed hand sanitising solution on most desks and in convenient locations, so that you may continue to adhere to the best practice.

So that you may also wash your hands properly, on entering and leaving, all of our treatment rooms and the client bathroom have access to hand washing facilities and are well stocked with soap and fresh towels.

Should you have any concerns or suggestions regarding our procedures, then please speak with a member of staff during your visit.